RETURNS & EXCHANGES

Return Policy


All items purchased directly from www.studiocelen.com can be returned for no reason within 30 days from the delivery date indicated on the tracking, provided all the return terms and conditions stated on this page are fulfilled.


After sending back the returned items, customers will need to inform us by email of the tracking number of the shipping service they have used to return the goods. This email will serve as your return request. Emails sent after this 30-day period will not be considered eligible for a refund and there will be a reshipping fee for returning the goods to the customer. Eligible returns will be fully refunded excluding the original shipping cost. Please note we are not responsible for any costs or charges associated with returning your order, including postage and any customs charges.


To Qualify For A Return


  • Items must be purchased directly from www.studiocelen.com. We require proof of purchase – your order number – to honour any return.
  • Items must be new and unworn apart from trying on, free from any signs of wear or damage and in perfect condition for resale.
  • Items must be returned in their original packaging with all the accessories and components expect for the wrapping paper. Packaging must also be in the same condition as you received them.
  • Items must be returned with a completed Return Form.
  • Unfortunately, all sales items (including site-wide sales) and limited releases are final sales and cannot be refunded. Orders with discount codes are excluded.
  • Earrings cannot be returned for safety and hygiene reasons.

Returned items that do not meet these requirements will not qualify for a refund, and a reshipping fee will be charged for delivering back the goods to the customer.

How To Start A Return


  • Make sure that the product you return is in its original condition, including original packaging. Please note Studio Celen is not responsible for damage during transit, so please ensure that chains and bracelets are wrapped, and all the other pieces are well secured for a safe trip back to our warehouse.
  • Download, fill out and print the Return Form. Put the form in the parcel with your returned products. Absence of this form will result in a significantly longer processing time.
  • Ship back the parcel with a shipping service provider of your choice. Return costs will be paid by the customer. As returned items remain your responsibility until they arrive back at our facility, we highly recommend you use a tracked shipping service or request a proof of postage receipt as we cannot refund any lost returns without a tracking number or a postage receipt.
  • Send us an email at info@studiocelen.com with the subject field – Return Request & Your Order Number – and include the following information:

  1. The completed Return Form
  2. Your order number (we know it is included in the Return Form but please also include it in the text field of your email)
  3. The tracking number or postage receipt of the shipping service you have used to return the item(s); please indicate the courier company as well.

Return Address:


Studio Celen
Unit 18, 63-65 Woodside Road
Amersham, Buckinghamshire
HP6 6AA

Email address: info@studiocelen.com


Refunds

Eligible returns will be fully refunded excluding the original shipping cost and a £3.99 GBP processing fee. Please note that returned items that have been subject to free shipping will also have our original delivery cost deducted from the amount refunded.


Returns can take up to 5 business days to process from the day the parcel is delivered to our warehouse. Customers will be notified by email once a refund has been confirmed and issued on our end. Refunds will be processed back to the original payment method. We are not able to provide refunds to an alternative account other than the original one used to place the order. Please allow 5-10 business days for refunds to appear in your payment account. This processing time depends on your bank, so we suggest that you contact them directly if you have not received the funds after 10 business days.

*Please note all refunds are processed in GBP (£). Customers are able to pay for their orders at www.studiocelen.com in the currency of their choice. As a result of it, the refund amount paid out may be shown in the selected currency as different from the original payment amount if the currency conversion rate has changed between the original purchase date and the refund date.


Exchanges


Currently, Studio Celen can only offer exchanges where the customer wishes to change their item (where it is available) for a different size or colour. However, we are not able to exchange one product for another. If you would like to exchange an item, please return the item you no longer want for a refund and then place another order for the new item you wish to purchase.


Faulty / Incorrect Items


Studio Celen only sells products in perfect condition. However, on the rare occasion you have received a faulty item or an item that you did not order, please contact us at info@studiocelen.com and include the following information in your email:


  • Your order number
  • Name of the faulty product
  • A description of the problem