LIFETIME WARRANTY
Limited Lifetime Warranty
All of Studio Celen products purchased from www.studiocelen.com come with a Limited Lifetime Warranty which guarantees that from the day of purchase, every Studio Celen item is free from material and workmanship defects.
What Is Covered
- Defects in material
- Defects in workmanship under normal use
- Broken components under normal use
What Is Not Covered
- Items purchased from a third-party vendor
- Damages caused by accident, negligence, abuse, inappropriate use, improper care, or storage of the product
- Loss of lustre of pearls. It is natural for pearls to experience a gradual loss of lustre over time. Factors such as exposure to chemicals, water, sweat, perfume, and cosmetics can contribute to the gradual dulling of a pearl’s shine. However, it’s important to note that with proper care and maintenance, you can help preserve the beauty of your pearls for years to come. We strongly recommend that you read carefully our Care Instruction page, especially for pearl items, as it provides valuable guidance on how to best care for and maintain the lustre of your pearls.
- For pearl items, the tiny fittings used to close the ends of the metal wire on which the pearls are strung and hold the pearls in place are made of brass for stability reasons. Since brass is softer and can be compressed more tightly, it will be more solid and less likely to come off when used to secure the ends of the wire. At the same time, however, unlike stainless steel, brass tarnishes over time and the discoloration of this tiny fitting are not covered by our warranty.
- Some of the clasps we use are produced from alloy metals. Unlike stainless steel, alloy metals can tarnish over time and discolouration of these parts are not covered by our warranty. Please visit our Care Instruction page for more information on how to extend the life of your jewellery that use alloy components
- Normal wear and tear (e.g., scratches)
- Damages caused by third-party repairs or modifications
- Lost or stolen items
How To Start a Warranty Process
To inquire if your item is covered under this warranty, please contact us at info@studiocelen.com with your order number, a description of the issue, photographic evidence and your current shipping address.
If the warranty claim is justified, the customer will need to return the damaged product to us, and we will repair or replace the item for free. You will be responsible for the postage to return the item while Studio Celen will be responsible for the postage to reship the replacement item back to you. In the event your item required for warranty is out of stock or not available, a store credit code will be offered for the value paid in the original order.